Vas. Irakleiou 11

Thessaloniki 546 25

+30 231 052 7596

Mon-Wed-Sat:9:30 - 15:00 Tues-Thur-Fri:9:30 - 20:30

Terms of Use

Terms of Use, which the consumer is asked to accept in the context of distance transactions (indicatively: Law 2251/1994 on Consumer Protection, as amended and in force).

  1. Scope and purpose
    The present Terms and Conditions are intended to regulate the relations between “Dogramatzian Bros. 54625 and any user who enters the website or makes use of the services (hereinafter referred to as the Customer), with regard to the transactions carried out through the web site located at www.xrysospiti.gr (hereinafter referred to as the “Online Store”). Each customer is deemed to consent and accept without reservation the following terms and conditions as set forth herein, without exception. In the event that he does not consent to the terms of the company, he may, at his own risk, refrain from visiting and using the website and the services offered, as well as from any transaction.

The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes to inform consumers of

any change, through the pages of this online store. Contracts through the e-shop are drawn up in Greek. You can contact us by email at [email protected]

  1. Information & Services provided
    The company is committed to the completeness and validity of the information provided on the website www.xrysospiti.gr, both in terms of the existence of the essential characteristics described for each service it offers, as well as the accuracy of the data relating to the services provided, subject to any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website for reasons of force majeure.
  2. User liability
    Users of the www.xrysospiti.gr website agree that they will not use our Company’s website to send, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, abusive, defamatory or constitutes an infringement of another’s privacy.
  1. Limitation of liability
    The company cannot provide any guarantee for the availability of services, but guarantees the timely notification of end consumers about their unavailability. The company is liable only for fraud and gross negligence, in case of delay in the availability of the service.

delivery of ordered services and for services provided via its website. The company shall not be liable for technical problems that may occur to users when they attempt to access the website and during the course of this and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the company has no responsibility for acts or omissions of third parties and in particular unauthorized interference by third parties in products and / or

services and/or information available through this website.

  1. Intellectual Property Rights
    Apart from the expressly stated exceptions (copyright of third parties, partners and suppliers), all content of the website, including images, audiovisual material and texts, graphics, drawings, photographs, texts,

services and products as well as the distinctive title and trademark are the intellectual property of www.xrysospiti.gr and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, reproduction, processing, resale or misleading the public about the actual provider of the content of the website is prohibited. Any reproduction, re-publication, uploading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is only permitted with the prior written permission of the Company. In any case, the appearance and display of our Company’s trademarks and distinctive signs on the website www.xrysospiti.gr and on the Company’s online store should not be construed as a transfer or assignment of a license or right to use them.

  1. Personal Data
    The Company has created this website for the sole purpose of serving its customers. In order to achieve the best service, it is important that you, our customer, understand that you must provide us with certain information that

concerning the processing of your order and which are safeguarded by us. Visitors to our website are asked to provide us with personal data only if they are interested in website services, register on our website and/or send us an email.

The personal data that may be requested include, but are not limited to, name, last name, occupation, e-mail address, address, etc. generally in order to process your orders. Any personal data that you declare anywhere on the pages and services of the company’s websites are kept solely for purposes relating to your transactions with us, to improve the services provided and to ensure the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only). In any case, the employees of the company who have access to your personal data are specific and unauthorized access to your personal data by persons without authorization is prohibited.

All reasonable steps have been taken to secure your data. Your personal data in extremely rare and special cases may also be disclosed to companies cooperating with the company.

companies, for the purpose of supporting, promoting and performing your business relationship with us, but always under conditions that fully ensure that your personal data is not subject to any unlawful processing. For any question or suggestion or statement related to these issues, please contact us using the special contact form or email [email protected] . At any time the user reserves the right to inform or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data.

The company collects the following four types of information about users:

(1) data that the user gives us when registering as a customer,

(2) data that the user gives us in order to have his/her order executed by the company,

(3) data that the user gives us when logging in via another platform (iOS, Android, Facebook, Google).

When filling out any order form on our website, you will be asked for your full name, the shipping address of the products, the billing address (if different from the shipping address), your area zip code, your email address, your phone number, credit card information, the payment method of the order. In addition, you may be asked for more specific information, such as shipping – delivery details of an order,

billing information or details of an offer you have requested. With these details, when creating an account, the customer is asked for the password to access the services of Dragramatzian Bros. The credit card details are not stored by the company’s storage media but are registered in a secure environment of the banking institution that has undertaken the card payment. The company makes use of the information you provide during the online submission of the form, in order to contact you regarding the delivery of the order to your place or for confirmation and identification of the customer in any necessary case. The online store www.xrysospiti.gr operates in accordance with current Greek and EU legislation and keeps your personal data secure for as long as you are registered.

Apart from the expressly mentioned exceptions (copyright of third parties, partners and suppliers), all content of the website, including images, audiovisual material and texts, graphics, drawings, photographs, texts,

services and products as well as the distinctive title and trademark are the intellectual property of www.xrysospiti.gr and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, reproduction, processing, resale or misleading the public about the actual provider of the content of the website is prohibited. Any reproduction, re-publication, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is only permitted with prior written consent of the provider.

permission of the Company. In any case, the appearance and display of our Company’s trademarks and distinctive signs on the website www.xrysospiti.gr and on the Company’s online store should not be construed as a transfer or assignment of a license or right to use them.

  1. Security
    The company recognizes the importance of the security of your personal data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, in order to ensure your maximum security. All information related to your personal data and transactions is secure and confidential.
  2. Confidentiality of Transactions
    The observance of confidentiality is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to the company is confidential and www.xrysospiti.gr has taken all necessary measures to ensure that it is used only to the extent necessary in the context of the services provided. Some of the measures taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. The company does not disclose the details of customers and their transactions unless it has written authorisation from you or this is required by a court order or decision of another public authority. In the event that the company uses third parties to support its systems, it shall ensure that confidentiality is guaranteed. You can request any data held about you and the correction of such data if you can document the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and proprietary and not make any disclosure to third parties.
  1. Use of Cookies
    www.xrysospiti.gr uses “cookies” technology to improve and facilitate your visit to its website. Cookies are small text files that a website stores on your computer or mobile device when you visit this website. In this way, the website remembers your actions and preferences for a period of time so that you do not have to enter those preferences each time you visit the website or browse its pages. Cookies do not collect information in isolation, nor do they contain or disclose personal information, but when read by a server through a web browser they can provide information to provide a more visitor-friendly service. If you do not wish to accept www.xrysospiti.gr’s use of cookies, you can change your browser settings to refuse cookies (instructions on how to change your browser’s cookie settings can be found in the help section of the browser you are using).
  2. Purchase of services
    The company makes every effort to provide high quality services. However, cases of errors in prices and secondary features of services cannot be excluded and it cannot be guaranteed that there will be no interruptions in the operation of the website or “human” errors when updating the price of a service. For the safety and efficiency of your purchases, if you find that a service is offered at an unusually low or high price compared to its market value, before proceeding with the order, please contact us by e-mail at [email protected]
  3. Order Cancellation
    Cancellation of the order can be made in the following cases: Before the order is completed, during the online payment process you can close the payment window. In case your order has already been invoiced and the service has been shipped, the order cancellation is NOT possible.
  4. Informative e-mails (newsletters)
    The company periodically sends newsletters.
    The company is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISP’s (Internet Service providers) for delivery.
    Newsletters may end up in the spam folder, so please check regularly that they are not stored there.
    In case you wish to stop receiving newsletters or wish to unsubscribe altogether from the news delivery system of Domagratjian Bros.
    The information from the Domagratzian Bros. is only updated if you choose to do so and for as long as you wish.
  5. The responsibility of the company
    The company guarantees the quality of the services provided through the website. We guarantee the protection of consumers and the legal rights of users under the Law 2251/1994 on Consumer Protection and the provisions of International and European Law, regarding electronic commerce. Violation of these Terms and Conditions may result in the return or cancellation of products or services purchased by the Customer.
  6. General terms
    The company in the context of its transactions from its website is not responsible and has no obligation to compensate for any damage or damage resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for
  7. for any reason whatsoever. The company informs the customer concerned about the availability or not of the products on the basis of the data kept and undertakes in the event of a change in these data, to inform customers in a timely manner about the unavailability of the products, in which case it shall not be liable for any further liability.
  8. In no case the company is not liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and / or cumulatively consists of loss of profits, data, lost profits, monetary compensation, etc.) that any visitor of the website or third party may suffer from a cause related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it and / or from any unauthorized interference by third parties in the website.
  9. CONTACT
  10. In case you need more information about www.xrysospiti.gr you can contact us by email: [email protected]
  11. Alternatively, you can write to us at: 11 Vas. Herakliou 11, Thessaloniki, P.O. Box 54625